Privacy Policy

This Privacy Policy explains how E Tax Planner, ("we", "us", "our"), operating from the UAE and the brand E Tax Planner at www.etaxplanner.com, collects, uses, and protects your personal information when you use our tax filing and advisory services, including via our website and WhatsApp business messaging.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

Category	Examples	Purpose
Contact information	Name, phone number, email address	Account setup, service updates, support
Tax identifiers	TIN (Tax Identification Number), RC number, tax residency details where applicable	Filing returns with the relevant tax authority
Financial documents	Payslips, income records, expense records, bank statements	Preparing and submitting your tax filings
Message content	Messages exchanged with us via WhatsApp and email	Support, filing status updates, transactional notifications
Usage data	Pages visited, form submissions on our website	Improving our services

We do not collect or request your full bank login credentials, card PINs, or passwords.

2. How We Use Your Information

To prepare, submit, and confirm your tax filings with the appropriate tax authority in your jurisdiction of residence, as instructed by you.
To send you transactional updates about your filings: document requests, deadline reminders, confirmations, and completed documents.
To respond to your enquiries and provide customer support.
To meet legal and regulatory record-keeping obligations.

3. WhatsApp & Messaging Consent

You receive messages from us on WhatsApp only where you have opted in — for example by requesting our services, sharing your number on our website, or agreeing to receive filing updates. Every WhatsApp notification we send relates to your account or an active filing.

You may opt out at any time: reply STOP to any of our WhatsApp messages or email us at support@etaxplanner.com, and we will stop sending non-essential messages within one business day.

4. Sharing of Information

We share your information only in these circumstances:

Tax authorities — the information required to file your returns, as instructed by you.
Service providers — companies that host our systems or process messages on our terms, under confidentiality obligations. They may not use your data for their own purposes.
Legal requirement — where we are required by law, regulation, or a valid court or regulatory order.

We do not sell your personal data, and we do not share it with third parties for their own marketing.

5. Data Retention

We keep personal and financial documents only as long as needed to deliver the filing service you engaged us for and to satisfy statutory retention requirements (typically the period required by applicable tax law). Message logs are retained for a maximum of 24 months, after which they are deleted or anonymised.

6. Data Security

Website and API traffic is encrypted in transit (HTTPS/TLS).
Access to customer documents is restricted to authorised staff working on your filing.
Documents are stored in access-controlled systems and are not published or shared outside the purposes in this policy.

No method of transmission or storage is 100% secure, but we apply measures appropriate to the sensitivity of tax data.

7. Your Rights

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (as amended) and the data protection laws of your country of residence, you have the right to:

Request access to a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to our legal retention obligations for filed tax records.
Object to or withdraw consent for marketing communications at any time.
Withdraw WhatsApp messaging consent by replying STOP.

To exercise any right, contact us at the details below. We respond within 30 days.

8. Cookies

Our website uses essential cookies to keep you signed in and to operate forms. Any optional analytics cookies are used only to understand site usage in aggregate. You can disable cookies in your browser, though some parts of the site may not function.

9. Children

Our services are for individuals and businesses aged 18 and over. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the current version. Material changes to how we use personal data will be communicated to active clients by email.

11. Contact Us

Data controller: E Tax Planner,
Office No. 1, Al Serkal Building, Hor Al Anz East, Abu Hail, Dubai, United Arab Emirates
Phone: +971 4 225 7866
Email: Support@etaxplanner.com
Website: www.etaxplanner.com

If you are unsatisfied with how we handle your data, you may contact the UAE Data Office, or the data protection authority in your country of residence.